" That they may have life and have it abundantly "
(John 10:10)


As we receive many calls, emails and messages on our social media platforms throughout the day for various support and other general concerns, we thought it will be of help to list a few of the common questions we receive constantly. We hope some of your immediate concerns will be addressed through the ones provided below:


Who can I immediately contact for medical emergencies or general enquires?

For medical emergencies, you can call us at 94 00 88 55 00 and for general enquiries, call us on 04822 269500/700

How can I make a medical appointment?

You can do this through many ways either by calling us on: 04822 269500/700 or through our website through the link “Book Your Doctor” and through “Book appointment” link in our mobile app.

What documents do I need to bring for patient registration?

You should have a government approved ID proof

Who can I enquire with for job vacancies or for career related questions?

You should contact our HR department on: 04822 269500/700 or email them at hr@marsleevamedicity.com. For current vacancies, visit our career section in our website.

Do you have Ambulance services?

Yes, we have Ambulance services round the clock. For emergencies call us on 94 00 88 55 00 and free ambulance facility is available within 15 Kilometers.

Are all doctors available 24 hours?

Yes, doctors are available round the clock. Our OP timing is from 9.00 AM to 5.00 PM from Monday to Saturday and emergency department is working 24 X 7.

Is food from outside allowed into the Hospital?

As per our hospital protocol outside food is not permitted.

What are your visiting hours?

Usually our hospital visiting time is 7.00 AM to 8.00 AM and 5.00 PM to 7.00 PM from Monday to Saturday and Sundays 12.00 Noon to 1.00 PM and 5.00 PM to 7.00 PM. Currently, visitors are restricted due to Covid 19 pandemic situation.

Where is the Hospital located?

We are located at Cherpunkal, Pala, Kottayam Dist, Kerala. You may also choose to search us on Google maps as Mar Sleeva Medicity Palai for detailed guidance.

Is there a 24 x 7 Pharmacy at the Hospital?

Yes, pharmacy services are available round the clock on premises.

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