Patient & Visitor Guide

Welcome to Mar Sleeva Medicity Palai, a Temple of Health where every detail of your visit is designed around your comfort, dignity, and recovery. This Patient and Visitor Guide brings together everything you and your family need to know in one place.

Inside, you will find clear information on registration, admission, room categories, visiting hours, bystander policy, dietary services, infection control, and safety. Each section is written to answer the questions our patients ask most often, so you always know what to expect and where to turn.

Patient & Visitor Guide

1 Registration

MR Number: Unique Hospital ID numbers (MR numbers) are generated during patient registration.
On your first visit: Patients need to be registered with valid ID proof.
Subsequent Visits: Patient registration card with unique ID No. is to be presented in the hospital to avail the service easily. In case the Card is lost, please contact the nearest help desk.

2 Admission Policy

Admission Criteria: Patients are admitted only if their treatment falls within the scope of the hospital services.
Admission Desk: Our Dedicated admission desk ensures hassle free admission process.
Room Selection: Patients can select from available room categories. (General Ward, Twin Sharing, Non AC rooms, AC Rooms, Deluxe AC Rooms, Suite Rooms)
Counseling: Patients receive counseling from the Finance Counselor about the estimated bill amount, average length of stay, accepted payment methods, and requirements for planned admissions.

3 Visitors Policy

Rooms: 4.30 PM to 6.30 PM
ICU: 8.30 AM to 9.00 AM / 5.00 PM to 5.30 PM
Only one visitor per patient will be allowed.
Visitors will be restricted in case of any pandemic or other emergency situations.

4 Bystander Policy

Bystander pass and ID band will be issued at the time of admission.
Renew bystander pass every 7th day of the stay.
Only one bystander is permitted at all times with the patient in the hospital.

5 Nutrition and Diet

Outside food will not be allowed to ensure patient safety.
A room service staff shall come to take the orders every day.
If a patient has special dietary requirements as part of the care plan, dietitian will evaluate and the prescribed diet will be served to your room.

6 Eateries

Mar Sleeva Food Court (Restaurant): Located in the First Floor and is open from 6.00 am to 9.30 pm.
Café du Palai (Coffee Shop): Located in the Ground Floor and is open from 9.30 am to 6.00 pm.
24x7 Irish Cafe (Coffee Shop): Located near Emergency Gate.

7 Needs and Gift Shops

Mar Sleeva Mart: Located in Ground Floor open from 9.00 am to 5.30 pm except Sundays.

8 Valet Parking

Valet parking facility is provided. Service charge will be applicable.

For services call us on (+91) 8606966521

9 Happy to Help

A dedicated team will be available 24x7 to full fill the patient and bystander requirements.

10 Infection Control

Wash hands before and after patient contact
Wear gloves and mask, whenever necessary
Avoid visiting patients if you are sick or if have an open wound.
Always keep the door closed
No medication from outside should be taken into patient rooms
Children below 12 yrs of age are advised not to visit admitted patients.
Follow instructions of staff on disposal of medical waste.

11 Safety Guidelines

Maintain a quiet environment and avoid unnecessary noise
Entire hospital and premises are strictly non smoking area
Please keep the windows in AC room closed.
Do not permit children into balconies
Familiarize with the locations of FIRE Exits which are clearly marked
Floor plans and Direction boards are displayed at prominent location.

12 Chapel

The hospital offers a serene chapel for patients, families, and staff, providing a peaceful space for prayer, meditation, and reflection. Spiritual fathers are available to offer support, guidance, and comfort, creating an environment that fosters healing, emotional well being, and a connection with faith.

! General Instructions

Violence against medical, paramedical, other hospital staff and damage to hospital property are punishable offences.
Smoking and drinking (alcohol) in the hospital are criminal offence and such are strictly prohibited.
Photography & Videography using any devices including camera and mobile phone is strictly prohibited in hospital premises
We are for your service, and tips are not received.